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International Flight Booking Process

Booking international flights with Softran Travel Limited is structured to offer clients a smooth, transparent, and responsive experience. We partner with major international airlines to deliver flexible options and competitive fares for travelers heading to Africa, Europe, Asia, the Americas, and the Middle East.

Clients can book and manage their travel through our dedicated CRM platform: softrancrm.co.ke, which supports real-time engagement, updates, and communication with our travel advisors from anywhere in the world.

Booking Channels

To start an international booking request, clients can:

Important information to provide:

  • Departure and destination cities

  • Departure date and return date (if round trip)

  • Number of travelers and preferred travel class

  • Passport validity and visa status

  • Stopover preferences (if any)

  • Special requirements (e.g. meal plans, wheelchair, child discounts)

Search and Recommendation Process

Once we receive your request, our team will:

  • Compare multiple international airlines such as Qatar Airways, Emirates, Turkish Airlines, Ethiopian Airlines, KLM, Lufthansa, and Kenya Airways

  • Review current travel advisories, visa requirements, and entry protocols

  • Present 2–3 flight options that balance price, comfort, airline reputation, and flexibility

  • Include details such as baggage allowance, stopover duration, and total travel time

These recommendations will be shared through email, WhatsApp, or within your personalized client account on softrancrm.co.ke

Payment and Ticket Issuance

Once the client selects a flight:

  • We issue an invoice and booking confirmation

  • Payment options include M-PESA, bank transfer, mobile banking, or in-person payments

  • After confirmation, we issue your e-ticket and itinerary, accessible via email and CRM dashboard

All receipts and travel documentation are stored securely in the client’s online profile.

Pre-Flight and Destination Support

We support our clients with:

  • Online check-in and boarding pass delivery

  • Guidance on visa applications and embassy appointments

  • Information on transit requirements and health protocols

  • Coordination of airport transfers or hotel reservations if needed

  • Alerts about gate changes, delays, or travel disruptions

Key Features of Our International Booking Service

  • Access to over 300 global airlines with multiple route options

  • Accurate, real-time fare quotes and airline regulations

  • Visa and passport compliance checks for specific destinations

  • Booking transparency with no hidden fees

  • Supportive travel documentation and follow-up assistance

  • All-in-one CRM platform: softrancrm.co.ke

Why Choose Softran Travel for International Flights

  • Competitive rates and wide flight options

  • Multi-lingual destination support and advisories

  • Dedicated agents assigned per booking

  • 24/7 client service via our CRM, email, and phone

  • Custom itineraries for business travelers, students, tourists, and groups

Softran Travel delivers more than just flight tickets—we help clients navigate international travel confidently, professionally, and affordably.

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