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How to Change or Cancel a Flight Ticket

At Softran Travel Limited, we understand that travel plans can shift unexpectedly. That’s why we offer flexible options for changing or canceling your flight bookings, subject to airline policies and ticket conditions. Whether due to emergencies, work changes, or visa issues, our team is ready to assist you in rebooking or processing cancellations quickly and professionally.

Clients can initiate changes directly through our CRM system: softrancrm.co.ke, where you can track your booking, request amendments, and communicate directly with your assigned agent.

Step 1: Understand Your Ticket Type

Every airline issues tickets under different fare rules. When booking through Softran Travel, we always specify if the ticket is:

  • Refundable or non-refundable

  • Changeable with a fee or without a fee

  • Valid for a fixed time or open-ended

  • Eligible for name corrections or re-routing

This information is included in your booking summary, invoice, and e-ticket documents, which are accessible on your CRM profile at softrancrm.co.ke.

Step 2: Submit a Change or Cancellation Request

To make a change or cancel your ticket, contact us through:

Phone/WhatsApp: +254 707 549397
Email: info@softrantravel.co.ke
Or submit your request on: softrancrm.co.ke

Please include:

  • Passenger full name

  • Booking reference or ticket number

  • Original travel date and route

  • New preferred date or route (if changing)

  • Reason for cancellation (if applicable)

Step 3: Review Options and Airline Charges

Once we receive your request, our team will:

  • Review the fare rules for your ticket

  • Contact the airline (if necessary) to confirm charges

  • Provide a summary of the change/cancellation fees, fare difference, or refund eligibility

  • Offer alternative flight options if you’re rescheduling

Most domestic tickets allow changes for a small fee. International airlines vary widely—some allow free changes within 24 hours of booking, while others apply strict penalties.

Step 4: Confirm and Process the Request

After you approve the revised schedule or confirm cancellation:

  • We issue the updated ticket or cancellation confirmation

  • You receive a new itinerary or refund statement

  • Refunds (if any) are processed based on the airline’s turnaround time—this may take 7–30 working days depending on the carrier

You can track the entire progress of your request through your account on softrancrm.co.ke

Key Features of Our Ticket Change/Cancellation Process

  • Real-time ticket support and documentation

  • Transparent explanation of airline penalties

  • Personalized assistance by a dedicated consultant

  • Notifications by SMS, WhatsApp, and email

  • CRM system to manage your booking history and updates

Important Notes

  • Always notify us early to avoid no-show penalties

  • Some promo tickets may not be changeable or refundable

  • If you miss your flight without notice, your ticket may lose all value

  • Group or corporate bookings may have different terms based on contract agreements

Why Clients Trust Softran Travel

  • Fast and honest responses to change requests

  • Familiarity with all major airline policies

  • Strong follow-up on refund cases and delays

  • Direct communication through softrancrm.co.ke

  • Support available every day, including weekends and holidays

With Softran Travel, your travel flexibility is protected. We help you adjust your plans with minimal stress and maximum clarity.

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