Search Knowledge Base Articles

Flight Delay & Cancellation: What Are Your Options?

Flight delays and cancellations can disrupt travel plans, but with Softran Travel Limited, you're never alone. We provide proactive assistance, quick rebooking support, and reliable communication with airlines to minimize the impact on your journey. Our team is available through our support channels and softrancrm.co.ke, where clients can raise urgent alerts and receive real-time help.

Common Causes of Flight Disruptions

Flight delays or cancellations may occur due to:

  • Weather conditions

  • Mechanical or technical issues

  • Air traffic control restrictions

  • Security alerts

  • Airline strikes or scheduling conflicts

  • Insufficient passenger numbers (mainly with smaller airlines)

While Softran Travel does not control airline operations, we offer full support to protect your travel interests.

What You Should Do First

If your flight is delayed or cancelled:

  • Notify Softran Travel immediately via WhatsApp, call, or softrancrm.co.ke

  • Do not leave the airport without speaking to an airline representative

  • Save all SMS or email notifications from the airline for evidence

  • Request written communication from the airline about the cause and next steps

Our team will contact the airline on your behalf and guide you on the best action depending on the situation.

Your Options for Delays

If your flight is delayed, you may:

  • Be moved to the next available flight (automatically or upon request)

  • Request a refund or voucher (depending on fare rules)

  • Receive food, transport, or accommodation (for delays over 4–6 hours on international flights)

  • Opt to reschedule the flight to a later date (change fees may apply depending on airline policy)

Softran Travel will:

  • Confirm if the delay qualifies for compensation or service recovery

  • Assist you in getting hotel booking or airport transfer if stranded

  • Follow up with the airline for your revised travel documents

Your Options for Cancellations

In case your flight is cancelled, airlines may:

  • Offer a full refund

  • Reschedule you on the next available flight (same airline or partner)

  • Offer a travel voucher valid for future flights

  • Propose a different route (via other cities or airlines)

Our consultants will:

  • Advise you of your rights based on airline regulations

  • Rebook your journey based on your preferences

  • Ensure that all adjustments are reflected in your updated travel itinerary via softrancrm.co.ke

Important Notes for Travelers

  • Non-refundable tickets are not automatically eligible for cash refunds, but we can negotiate waivers or credits in some cases

  • Low-cost carriers rarely offer accommodation for delays or cancellations

  • You may need travel insurance to recover certain costs like hotel stays, meals, and missed connections

  • Always keep receipts and documents—they're necessary for claims

How Softran Travel Supports You

  • Immediate alerts and check-in updates before your travel

  • 24/7 emergency assistance via phone, email, or CRM platform

  • Quick rebooking and follow-up on airline policies

  • Documentation and evidence collection for claims

  • Negotiation with airline partners when needed

Why It Matters

  • Delays and cancellations can cost time, money, and peace of mind

  • Having a professional travel agent ensures faster resolution and lower risk

  • Clients with corporate accounts or group bookings benefit from priority re-routing and reporting

At Softran Travel, we don’t just book your flight—we stay with you until you land safely.

Did you find this article useful?

Related Articles