When booking flights with Softran Travel Limited, clients agree to certain terms and conditions that govern the use of airline services and agency support. These terms are based on airline regulations, international aviation standards, and our internal service policies. Understanding them helps avoid misunderstandings, penalties, or disruptions during your travel process.
We make all terms and conditions available at the time of booking, and clients can always review them within their personal account on our platform: softrancrm.co.ke
Ticketing and Booking
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Tickets are issued only after full payment is received.
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Booking quotations are valid for a limited time, often dictated by airline fare rules (usually 30 minutes to 24 hours).
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Fares are subject to change without notice until ticket issuance.
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Name details on tickets must match passport or ID documents exactly. Any errors must be corrected before ticketing.
Refunds and Cancellations
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Refundability depends on the airline and fare type selected during booking.
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Non-refundable tickets cannot be refunded under any circumstance once issued.
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Refunds (if applicable) are processed based on airline timelines, which may range between 7 and 30 business days.
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A service fee may apply for processing cancellations or refund requests.
Flight Changes and Penalties
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Date, time, or route changes are allowed only where permitted by the fare conditions.
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Penalties, fare differences, and rebooking fees may apply.
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Requests must be made before the original departure time to avoid being considered a “no-show.”
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No-show tickets may be void and non-recoverable.
Baggage Allowance
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Baggage rules are set by the airline and vary by route, class, and ticket type.
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Clients are responsible for confirming baggage weight limits, restrictions, and special item policies in advance.
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Softran Travel provides this information in the booking confirmation and on softrancrm.co.ke
Travel Documentation
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It is the traveler’s responsibility to hold valid passports, visas, transit documents, and vaccinations.
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We offer guidance, but final approval lies with the issuing authorities (e.g. embassies, immigration).
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No refunds will be given for denied boarding due to invalid documents.
Force Majeure and Airline Liability
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Softran Travel is not liable for disruptions caused by events beyond our control, including:
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Airline strikes
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Flight delays
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Weather conditions
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Government restrictions
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Acts of war or terrorism
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In such cases, we assist the client in rebooking or claiming any applicable refunds per airline policy.
Data and Privacy
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Client data is handled confidentially and stored securely within our systems.
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All booking activity, documents, and communication history can be accessed by the client via softrancrm.co.ke
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We do not share client information with third parties without explicit consent.
Dispute Resolution
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In case of disputes, clients are encouraged to contact our support team for resolution.
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We aim for amicable settlement before escalating to formal processes.
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Jurisdiction will follow the laws of Kenya, where Softran Travel is registered.
Why These Terms Matter
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They protect both the client and the agency from uncertainty and financial risk.
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They set clear expectations about ticket flexibility, refund rights, and airline policies.
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They ensure legal compliance with international aviation and consumer standards.
Our Commitment
At Softran Travel, we go beyond the fine print. We walk with our clients through every clause, explain all conditions clearly, and ensure you book your flights with full understanding and confidence. All terms are documented in your account on softrancrm.co.ke for easy reference.