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Flight Baggage Allowance: What You Need to Know

Baggage allowance refers to the amount and type of luggage a passenger is permitted to carry on a flight. At Softran Travel Limited, we prioritize transparency when it comes to luggage limits, fees, and policies. Whether you’re flying locally or internationally, we ensure that you know exactly what you’re allowed to carry—before you pack.

We include baggage details in every flight quote and ticket issued, and our clients can access this information at any time via our CRM platform: softrancrm.co.ke

Types of Baggage

Airlines typically classify baggage into two main categories:

Carry-On (Hand Luggage):

  • Small bag that fits in overhead cabin or under the seat

  • Weight limits: 5–10 kg depending on airline

  • Common size: 55cm x 40cm x 20cm

  • Must not contain restricted items (liquids over 100ml, sharp tools, etc.)

Checked Baggage:

  • Larger luggage stored in cargo hold

  • Weight limits: 20–30 kg on most economy class tickets

  • Business/First Class may allow 2 bags of 32 kg each

  • Subject to excess charges if limits are exceeded

Some budget airlines may charge separately for all checked baggage, so this must be confirmed before travel.

How We Guide Clients

When you book with us, we:

  • Clearly indicate baggage allowance per passenger and class

  • Advise on excess baggage fees and prepayment options

  • Help you compare airline baggage policies before booking

  • Share best practices for packing and labeling

  • Recommend airlines that offer better allowances for students or group travelers

This information is stored in your travel summary and booking documents, both emailed and available in your CRM profile on softrancrm.co.ke

Special Baggage Types

Clients traveling with unique items can request guidance on:

  • Musical instruments

  • Sports gear (bicycles, golf bags, etc.)

  • Medical equipment

  • Fragile or oversized luggage

  • Pet transportation (on select airlines)

We check airline-specific guidelines and help with special declarations or packaging requirements if needed.

Excess Baggage Support

If your luggage exceeds the allowed weight:

  • We inform you of the applicable airline fees in advance

  • You can pre-pay excess online (cheaper) or at the airport (costlier)

  • We can assist you in upgrading your fare to include higher baggage allowance where economical

For frequent fliers, we also advise on loyalty programs and credit card tie-ins that offer additional baggage benefits.

Why Baggage Rules Matter

  • Overweight bags may be denied or incur steep penalties

  • Incorrect packaging may lead to delays at security

  • Lack of clarity can ruin check-in experience

  • Understanding your baggage rights helps you plan better and avoid hidden costs

How Softran Travel Simplifies It

  • Baggage allowances stated clearly in every quote

  • Online access to all booking details via softrancrm.co.ke

  • Direct contact with a travel consultant for quick clarification

  • Pre-travel checklist shared on request

  • Real-time help in case of issues during check-in or transit

With Softran Travel, your baggage is never a burden—we ensure you’re prepared, informed, and supported from packing to arrival.

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