Checking in correctly for your flight is a critical part of your travel experience. At Softran Travel Limited, we ensure our clients are fully informed about airline check-in procedures—whether flying locally or internationally. We provide personalized check-in assistance, reminders, and access to relevant tools to make the process smooth and stress-free.
All clients also have access to their full itinerary, airline links, and flight details via their personalized account on softrancrm.co.ke, where our agents can assist you in real-time.
Recommended Check-in Times
To avoid missed flights and last-minute confusion, we advise the following standard check-in times:
Domestic Flights (Within Kenya):
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Arrive at the airport at least 1.5 to 2 hours before departure
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Check-in counters typically close 30–45 minutes before take-off
International Flights:
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Arrive at the airport 3 to 4 hours before departure
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Most airlines close check-in 60 minutes before scheduled departure
Note: Always carry valid identification (National ID or Passport) and your ticket/e-confirmation.
Online Check-in Option
Many airlines offer online check-in between 24 and 48 hours before the flight. As your travel agent, we:
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Send you reminders when online check-in opens
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Provide the airline link directly via WhatsApp, email, or your softrancrm.co.ke portal
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Guide you through selecting seats, printing your boarding pass, or generating a mobile pass
Advantages of online check-in:
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Save time at the airport
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Choose your preferred seat in advance
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Secure priority boarding options (where available)
Documents Required at Check-in
For Domestic Flights:
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National ID, Student ID, or Passport
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Printed or digital copy of the e-ticket
For International Flights:
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Passport (valid for at least 6 months)
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Visa or destination approval documents
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COVID-19 travel clearance (if applicable)
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Yellow fever certificate (for certain countries)
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Return/onward ticket proof (some countries require it)
We assist clients in reviewing documentation before travel day to ensure everything is in order.
Baggage Drop and Screening
If you’ve checked in online:
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Proceed directly to the baggage drop desk if traveling with luggage
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Have your boarding pass and passport ready
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Remove restricted items (e.g. liquids over 100ml, sharp objects) from your carry-on before screening
Our CRM platform gives you access to your baggage allowance, helping avoid overweight charges or repacking delays.
Missed Check-in and No-show Policy
Missing check-in deadlines can result in the airline:
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Cancelling your ticket without refund (especially for non-refundable fares)
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Charging a no-show penalty for rebooking
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Removing your return ticket from the system if it was a round-trip
If you're delayed, contact our support team immediately via WhatsApp or call. We’ll coordinate with the airline on your behalf when possible.
Check-in Support from Softran Travel
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Flight reminders sent 24–48 hours before departure
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Online check-in links delivered to you personally
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Boarding pass assistance for email or mobile
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Updates on airport changes, gate numbers, or delays
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All information and support accessible through softrancrm.co.ke
Why Follow Our Check-in Guidelines
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Prevent unnecessary travel disruptions
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Avoid missing flights due to strict cut-off times
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Reduce stress at the airport
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Ensure you comply with airline and immigration policies
With Softran Travel, check-in becomes simple, timely, and secure—because every trip should begin with confidence.